FAQ

No. We only make storage: makeup bags, toiletry bags, vanity organisers, brush holders and spa headbands and hair wraps. Bottles in our photos are plain styling props and are not included.

They are the compartments, in routine order: 01 Cleanse, 02 Tone, 03 Serum, 04 Cream, 05 SPF. Each has its own colour. Step 00 is Prep: the headband or hair wrap you put on first. See the Step Guide.

We do not make waterproof claims. Outers and linings are polyester with a PU coating, which you can wipe with a damp cloth. Each product page lists the exact materials.

Every product page lists dimensions in centimetres and what each compartment is designed to hold, such as bottle heights. If you are unsure, email us the size of your tallest bottle and we will suggest a bag.

One to wear and one in the wash. Every set says exactly what is included.

USD, EUR, GBP, DKK and SEK. Choose your currency at the top of any page; you pay in the currency shown at checkout.

Yes. Payments are processed by PCI DSS–certified payment providers over an encrypted connection, and we never see or store your full card number.

Email us as soon as possible. We can change or cancel an order until it is dispatched. After that, you can return it under our returns promise.

From Hong Kong. We dispatch in 1–3 business days and delivery usually takes 6–12 business days. Details by country are on the Delivery & Duties page.

Possibly. Our prices do not include import taxes, duties or carrier fees charged by your country, which are paid by the recipient. See Delivery & Duties.

You have 30 days from delivery to change your mind. Customers in the EU, UK and EEA also keep their statutory 14-day right to cancel. Faulty items are always covered. See Returns & Refunds.

Email support@prismellea.shop, call +852 5314 9718 or use our contact form. We reply within two business days.